Monbili privacy policy
Version of 1 November 2026
1. Controller
Monbili Inc, Abidjan, Côte d’Ivoire (“Monbili”), is the controller of your personal data under **Law No. Contact for your data: contact@monbili.com.
2. The data we process
| Category | Examples | Why |
|---|---|---|
| Account | name, email, phone, language | create and manage your account, contact you |
| Verification | ID, licence, registration, insurance | safety, legal duties, eligibility to drive or rent |
| Rides | pickup and drop-off, route driven, times | carry out the ride, price it, safety, disputes |
| Driver location | live position while on duty | offer rides, follow the trip |
| Rentals | dates, vehicle, pickup and return photos | carry out the rental, settle deposit disputes |
| Payments | amounts, method, provider references | collect, refund, accounting |
| Safety | SOS alerts, reports, emergency contacts | protect people, handle incidents |
| Communication | messages between users, notifications | run the service, evidence in disputes |
| Device | push token, app version | send notifications |
We collect no sensitive data beyond what identity verification requires.
3. Legal bases
- Performance of the contract: rides, rentals, payments, support.
- Legal obligations: accounting, fraud prevention, requests from authorities.
- Legitimate interest: people’s safety, fraud prevention, improving the service.
- Consent: WhatsApp messages, background location, marketing; you can withdraw it at any time.
4. Who receives your data
- The driver or host concerned sees your first name, your rating and, during a ride or after a rental is paid, your phone number.
- Our service providers: hosting (Google Cloud), sign-in (Firebase), payments (Paystack, CinetPay or similar), SMS/WhatsApp (Twilio), maps (Google Maps). They act on our instructions and are bound to confidentiality.
- Authorities where the law requires it.
- Your emergency contacts receive a trip-tracking link only if you raise an SOS or share your trip.
We do not sell your data.
5. Transfers outside Côte d’Ivoire
Some providers store data outside Côte d’Ivoire. These transfers follow Law No. 2013-450 and, where required, ARTCI authorisation.
6. How long we keep data
- Active account: for as long as you use Monbili.
- After you close your account: contact details and profile are erased at once; ID and verification documents are kept 5 years, then deleted; ride, rental, payment, message and safety histories are kept 10 years, without your contact details, because they support the accounting records the law requires us to keep that long.
- Accounting records: 10 years, as OHADA law requires, without your contact details.
7. Your rights
You can access your data (download it in the app at any time), have it corrected, object to some processing, withdraw consent and delete your account (directly in the app). Write to contact@monbili.com. You may also complain to the ARTCI.
8. Security
Data encrypted in transit; identity documents kept in private storage open only to authorised staff, with every view recorded; admin access limited to named, verified accounts.
9. Changes
We may update this policy. The version in force is always available in the app; material changes are announced to you.